How Airbnb Hosts are Opening Doors to Refugees & Relief Workers

This article first appeared on Refugees Deeply

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A woman searches the Airbnb website in Madrid on November 24, 2016. AFP/JAVIER SORIANO

The day after President Donald Trump’s executive order in January suspending refugee resettlement and barring travel to the U.S. from seven countries, Airbnb CEO Brian Chesky told employees in an email that the company would provide free housing to refugees and anyone affected by the travel ban.

While the ban has since been revised and is now mired in legal challenges, the San Francisco-based home-sharing website has announced a goal to provide short-term housing over the next five years for 100,000 people in need, including refugees, disaster survivors and relief workers.

Airbnb’s work with refugees grew out of the Disaster Response Program launched in 2013 after New Yorkers used the platform to offer shelter to people displaced by Hurricane Sandy. Under the program, hosts offer free temporary accommodation for displaced people and Airbnb waives all booking fees. The company also donates travel credits to allow relief workers to book accommodation with Airbnb hosts.

As part of our interview series with private sector leaders engaging in the refugee crisis, Refugees Deeply spoke to Kellie Bentz, head of Global Disaster Response & Relief at Airbnb, about the company’s work with refugees to date.

Refugees Deeply: How did Airbnb’s work with refugees begin?

Kellie Bentz: In partnership with the U.N.’s Office for the Coordination of Humanitarian Affairs, we hosted a discussion in the summer of 2015 with about 20 to 30 companies, which was the beginning of our deeper dialogue with the U.N. and the U.N. refugee agency (UNHCR) about the global refugee crisis.

By September 2015, our community was consistently indicating that they wanted to take action on the crisis emerging in Europe. Then, in October 2015, we started working extensively with UNHCR, International Rescue Committee and Mercy Corps to provide housing credits to their relief workers on the front lines.

Our commitment to doing more and learning from our work with these terrific organizations led to our more recent commitment to house 100,000 displaced people and relief workers within the next five years.

Refugees Deeply: How did you decide what would be the most useful and efficient role for Airbnb to play?

Bentz: Our approach was developed to address both the global crisis and specific local challenges in places like Europe and the Middle East. We believe that our global community and our platform are a powerful combination to help raise awareness, raise much-needed financial resources and provide both online and offline solutions to specific obstacles faced by refugees and their families. UNHCR, Mercy Corps and the IRC continue to be our key nongovernmental partners in this important work. Their counsel and input have guided our work at every step of the way.

Refugees Deeply: What results have you seen from the company’s refugee programs to date, and what are your goals for the next year?

Bentz: We have provided over 3,000 nights of free housing to relief workers working in refugee camps in Kos, Lesvos, Ionniana, Athens, Serbia and the former Yugoslav Republic of Macedonia. We matched up to $1 million in contributions [in 2016] from our community to UNHCR to support their work with refugees.

During the 2016 holiday season, over 350 Airbnb hosts [in the U.S.] and resettled refugee families shared holiday meals to find common ground and to learn more about one another. Over the course of 2017, we will be expanding this initiative to Canada and Europe, enabling our community to offer warm meals and create new bonds with future citizens.

We supported a two-day hackathon to develop prototypes for open-source educational solutions for refugees. We also provided accommodation for the team of relief workers who helped produce After Spring, a documentary that tells the story of two Syrian families at the Zaatari refugee camp, and the aid workers fighting to keep the camp running.

Refugees Deeply: What have you learned about the risks and opportunities that companies are likely to face in addressing the refugee crisis?

Bentz: Belonging is core to our mission and we believe that everyone can be a part of the solution. This includes the private sector and government entities coming together to identify where we can all contribute and collaborate to create empathy driven impact.

Airbnb was one of the initial partners to sign on with the Tent Partnership at Davos in January 2016. We believe it is important to encourage as many private sector entities as possible to contribute to a part of the global refugee crisis solution in their own unique way. The partnership is a convener of both private sector and nonprofit partners in this space.

Refugees Deeply: How are you measuring the success of the company’s refugee programs?

Bentz: We have a goal to provide short-term housing over the next five years for 100,000 people in need. To help meet this goal, Airbnb will contribute $4 million over the course of four years to the IRC to support the most critical needs of displaced populations globally. We will measure our progress against this goal.

Cities for all: towards a new paradigm for integration

This article first appeared on Open Migration

How do stakeholders find and craft win-win lasting solutions that would benefit both migrants, refugees and hosting societies?

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From the UK’s decision to leave the EU earlier this year to November’s presidential election in the US, refugees and the wider subject of immigration have been used as political campaign weapons to polarise public opinion and win votes. The emergence of anti-migrant narratives has threatened to undermine both the EU’s and individual countries’ efforts to promote refugee integration in the face of the worst migrant crisis in recent history.

But beyond the heat of the headlines, the longer-term challenge for countries welcoming refugees and migrants remains how to sustainably support them in their new communities. Where are the innovative solutions to integration? And what are cities doing to invest in the future of their new arrivals?

Reframing the narrative

From housing to employment, the global migration and refugee crisis presents myriad problems for cities trying to support an influx of permanent or transitory residents. But it also offers opportunities for innovation and investment that can have a lasting positive impact on both local populations and new residents.

According to the UNHCR, more than 60 per cent of the world’s 19.5 million refugees and 80 per cent of 34 million internally displaced people live in urban environments. While cities offer newcomers anonymity and opportunities to build a new future, they can often be hostile environments for vulnerable refugees struggling to find the support they need to navigate new systems or compete for jobs.

The UN’s Summit for Refugees and Migrants in September 2016 represented the first attempt by the General Assembly to discuss large movements of refugees and migrants at the heads of state and government level. Seen as a watershed moment, the summit focused on strengthening governance of international migration and creating a more responsible system for responding to large movements of refugees and migrants.

At the summit, 193 member states signed up to the New York Declaration, which commits signatories to strengthening the positive contributions made by migrants to economic and social development in their host countries. Signatory states also committed to expanding the opportunities for refugees to relocate to other countries through, for example, labour mobility or education schemes.

Responding to change

These challenges are resonating both in Europe and elsewhere. Susan Downs-Karkos is the director of strategic partnerships at Welcoming America, which works with organisations and communities to engage Americans in immigrant integration efforts. She says: “There is greater concern than ever before about the plight of refugees everywhere, and the need to create a more welcoming policy and culture so people can rebuild their lives has rarely been so clear. How can we transform one of the greatest challenges of our time into a significant opportunity – one that can make a difference in the lives of millions of immigrants, in Europe and across the globe – and to the local communities that welcome them?”

Three years ago, Welcoming America began research into how US cities were responding to their changing populations and to identify local government’s role in creating a welcoming community that attracts and retains global talent. This included documenting local policies and programmes that helped immigrants integrate into the community and helping longer-term residents connect with and appreciate their new neighbours.

The result was the Welcoming Cities & Counties network, which enables US municipalities to learn from and share welcoming approaches with one other. The network has grown from 10 to around 100, from Anchorage, Alaska to Salt Lake County, Utah. Partners include companies and economic development agencies as well as civic organisations such as universities and local YMCAs.

Welcoming America’s support for member municipalities includes annual events, webinars and communication campaigns to tackle issues ranging from workforce development strategies to community policing and language access for immigrant entrepreneurs.

Downs-Karkos says Welcoming Cities reduces the barriers faced by immigrant entrepreneurs, for example by demystifying regulatory and financing structures or providing access to micro-lending services.

The city of Denver in Colorado set up a commission on immigrant and refugee affairs three years ago. Projects include a mini-grants programme, launched in 2015, for local organisations with creative ideas to bring neighbourhoods together. Ten winning projects receive $1,000; this year they included a “movies in the park” night to connect community residents and local businesses, and a digital storytelling project focused on refugees rebuilding their healthcare careers in Colorado and culminating in a public video screening.

Business partners

Enterprise is proving a successful model for integration. Every weekend at north west London’s Queen’s Park Farmers Market, the Spice Caravan stall serves up savoury and sweet dishes hailing from Eritrea, Kenya and Somalia. A catering co-operative founded in 2011, Spice Caravan has grown from a group of six refugee mums cooking at school events, to a successful enterprise supplying the local farmers’ market, private events and festivals.

Ayan Hassan, a Somali-born mother of three and a co-founder of Spice Caravan, says a large part of its success is due to the support of Salusbury World, the UK’s only refugee centre within a school (Salusbury Primary). Established in 1999, the charity helps children and families adjust to UK life through after-school clubs, English classes, mentoring and community activities. As well as providing Spice Caravan with kitchen space and start-up funding of £500, Salusbury World also helped the women to access training in business planning and food hygiene.

Salusbury World manager Sarah Reynolds says schools can play an important role as mediators between local communities and new arrivals, as they know and have the trust of the local community. The charity’s work across four schools and colleges supports around 200 children and young people and 250 adults each year.

But Reynolds is concerned by the lack of specialist support for new arrivals: “The growing number of unaccompanied teenagers likely to be arriving across those schools is deeply worrying as the support offered by social services tends to be quite inadequate, they themselves being subject to swingeing cuts, poor publicity and a lack of foster carers.”

Salusbury World is part of a new network of groups supporting young refugees in north London, which Reynolds hopes will help to join up services and address needs more effectively.

Route map to integration

Writing earlier this year, Judith Sunderland, associate director for Human Rights Watch’s Europe and Central Asia division, remarked that the integration debate has often been “fractious”,  pitting those who favour more assimilationist policies against those who argue for variations of multiculturalism and protection of cultural diversity. Sunderland identifies the main stepping-stones to successful integration as legal status, appropriate accommodation, access to employment and education (including language classes), and family reunification.

Starting in 2016, the Migration Policy Group is the coordinating research partner for a six-year long monitoring of refugee integration in 14 EU member states. The National Integration Evaluation Mechanism (NIEM) evaluates policies according to the needs and situation of beneficiaries of international protection and asylum seekers. Assessments completed in 2017, 2019 and 2021 will contribute to national and European debates on improved refugee integration and provide governments with evidence for more efficient and effective policies.

Private sector involvement and investment is essential to the mix. In Germany, With Migrants for Migrants (or MiMi by its German acronym) is an integration programme that recruits bilingual individuals from within immigrant communities to become cultural mediators who can make the German health system more accessible to immigrants. Emerging from a public health project by Ramazan Salman, a Kurdish immigrant from Turkey, MiMi trains these mediators to support campaigns from alcohol abuse to vaccination. It says some 1,000 mediators have reached over 32,000 migrants. Salman claims the small annual budget (euros 1.5 million) reaches more immigrants than his state-run competitors.

Creative solutions and support from both public and private sector organisations are vital if cities are to embrace the diversity and talents of their new inhabitants. CILD’s director Andrea Menapace says: “We need a paradigm-shift that would allow stakeholders to find and craft win-win lasting solutions that would benefit both migrants, refugees and hosting societies.”

The first event of the Cities For All project by CILD and Humans on the Move (in partnership with Impact Hub Milan and in collaboration with the City of Milan) took place on 16 December. More information here.